Professional and Community Workshop TopicsLakeshore Educational & Counseling Services L.L.C. is an approved provider for professional education and development. To make your work easier, we can take care of the CE details for your workshop. We will do the following:
If you choose to handle the CE details, we will support your efforts and help as needed. For a list of presenters, click here.
Unforgettable: Making Your Message Stick When you speak, do others listen? Patient care increases when we communicate clearly and effectively the first time. Valuable time is wasted when messages have to be repeated, or clients misunderstand our meaning. New brain research reveals that getting others to pay attention and remember what you have to say requires that you be succinct, compelling, and make an emotional connection. Learn how to grab attention from the start and make your message stick! Presenter Susan Fee Journaling: Creative Tools for Managing Stress Overwhelmed by responsibilities? Pressured by impending deadlines? Or just plain frustrated trying to keep up with the hustle and bustle of everyday life? Then it’s time to do some journaling. Through journaling, you can explore difficult thoughts, feelings, and situations with easy to use writing and art exercises. Journaling promotes creativity, reduces stress, and strengthens problem solving skills. Presenter: Andrea PeckEssential EQ For the longest time, intelligence was regarded as the best determinant of success in life. Now, studies reveal our emotional awareness (EQ) might be a suitable rival to IQ. Participants will learn what Emotional Quotient theory is, and will discuss the differences between EQ and IQ. We will explore the benefits of recognizing and understanding emotions. Participants will also assess their relationship to their own emotions and learn five skills to help clients improve their EQ.` Presenter: Thomas O'Reilly Living Amidst the Five Stages of Change It’s true that no one really likes change. Yet when you consider who we were as infants and who we are today, it’s obvious we have gone through a myriad of changes. Participants will explore the five stages of change. They will learn the characteristics of each, and be able to recognize them in people. Lastly, they will consider the role of motivational interviewing to move through the stages to achieve the results they ultimately want. Presenter: Thomas O'ReillyFacing Challenges in Relationships: What is My Ethical Duty? Clinical decision making can be difficult at times for the helping professional. Avoiding ethical pitfalls are not always possible when working with our client population. Navigating through a complex field of ethical codes and laws can prove to be a daunting task. This interactive workshop will examine ethical issues of child custody, confidentiality, professional boundaries, and responsibilities to client, as well as effective strategies to help empower professionals to formulate solutions to ethical dilemmas. Presenter: Clarissa Matthews Positive First Impressions: How to Establish Confidence, Competence, and Trust It takes thirty seconds to make a first impression. Whatever happens during that time sets the stage for future relationships with customers, clients, patients, and others we meet for the first time. Negative perceptions can damage trust, disrupt teamwork, and compromise our opportunities to assist others with expressed needs. Impressions are created not only through face-to-face communication, but also listening skills, body language, phone etiquette, e-mail, and vocabulary. We are constantly sending both intended and unintended messages about our skill to make desired impressions. What do your communication skills say about you? Presenter: Susan Fee Cognitively Deaf - Detouring Effective Listening Listening is a basic and essential skill in maintaining and strengthening client relationships. Are we cognitively deaf? In this workshop we will explore basic listening skills and blocks to effective listening. Various modalities will be explored to sharpen our listening and cognitive skills, so clients benefit from an attentive and real listener! Presenter: Billie Gilliam Depression in the Elderly Though some believe that depression is a normal part of aging, it is not. According to the National Institutes of Health, approximately 2 million of the 35 million elderly in the United States suffer from full blown depression. Another 5 million suffer from a lesser severity of the illness. Loss of health, mobility, independence and loved ones can enhance sadness that can last for longer than 2 weeks and can ultimately contribute to the development of depression. Knowledge about the signs and symptoms that are specific to depression in the elderly, can result in a reduction of negative effects of the illness. These effects include illness, alcohol and prescription drug abuse, and a higher mortality rate. Caregivers working with the elderly need to be aware of specific symptoms of depression in the elderly in order to best serve this population. Presenter: Amy Stringer
I Can't Believe I Said That! Overcoming Negative Impressions Mean Girl Syndrome: Understanding and Dealing with Relational Aggression Sticks and stones will break your bones, but for young girls, words can break your heart. It can be especially painful when those words come from a girl who used to be your best friend. Welcome to the world of mean girls where snide remarks, dirty looks, online attacks, and social isolation are used to establish social hierarchy. In this interactive workshop, participants will learn why and how relational aggression occurs, coping strategies for young girls, and addressing the issues of bullies, victims and bystanders. Presenter: Susan Fee Emotional Manipulation This workshop is a summary of the types of emotional manipulation associated not only with a personality disorder but with abusers, victims, employees and between parents and their children. You will be armed with coping techniques to help clients recognize and minimize manipulation by others. Feelings and thought distortions will be identified and discussed to help detangle the web of confusion associated with emotional manipulation. Presenter: Amy Stringer Successful Treatment Planning for Clients (Offered in the Columbus area) Clinicians are required to create treatment plans that outline the goals and objectives of treatment. This workshop reviews various models to create clear goals and specific objectives so the client understands and owns their treatment plan. This workshop also demonstrates how assessment can be used as an ongoing process to monitor the efficacy of treatment goals. Presenter: Lisa Skeeens Legal and Financial Planning with Person's Living with Memory Loss Once a person is diagnosed with memory loss, be it Dementia, Alzheimer’s or some other cognitive impairment, it becomes critical to get the proper legal documents in place and to plan for long-term care. This program will outline the legal documents that should be considered and will describe the purpose for each. It will discuss long-term care planning considerations, including housing and care options. Financial planning information will be provided that will consist of basic Medicaid planning and other available public benefits programs to assist with paying for housing and medical care. Presenter: Gayle Reeves Assert Your Best Self! We have opportunities everyday to voice our opinions, or to speak up for ourselves. Clearly, some are better at this than others. Why is that? Participants will learn the four basic communication styles, and assess their own level of assertiveness. We will discuss the benefits of assertiveness, and the role of healthy boundary-setting. Participants will explore steps to help develop skills for assertive communication. Presenter: Thomas O'Reilly Stress Reduction Techniques While stress is a normal part of life, how we handle stressors either improves our quality of life or impairs it. Participants will conduct a self-assessment of life stressors, to learn how to better assist others. Different types of stressors will be defined with the causes and personal costs in our lives (physically, emotionally and mentally) explored. A range of both effective and ineffective coping skills will be identified. Participants will develop new skills to employ, to better cope with stressors. Presenter: Thomas O'Reilly The ABC's of Ethics: Fundamental Principles for Helpers Ethics is the foundation on which the therapeutic relationship is built. Ethics is a fundamental concept that lays the groundwork for an effective working alliance with clients. When helpers are equipped with skills and knowledge of the ethical codes, they are more likely to increase provision of appropriate treatment services. The goal of this workshop is to provide an overview of ACA Code of Ethics, an update on the Ohio CSWMFT Board changes, and an application of ethical principles via sample case study. Presenter: Clarissa Matthews Help! I Have Learned Helplessness and I Can't Get Up! Learned Helplessness is a difficult condition to have and also to be around. The person who has it likely does not know that he/she does and often feels powerless. Others can become frustrated not knowing what to do with the neediness displayed. We will explore what this condition looks like, the major causes of Learned Helplessness and how to help someone with it. Presenter: Thomas O'Reilly A Need for Anger? New Ways to Look at Old Patterns Anger is an emotion that people use in relationships, yet spend alot of energy hiding or denying its presence and intensity. In this workshop participants will dissect the emotion of anger by examining the sources of anger and various ways anger is expressed. We will explore how a need to use anger is developed to cope with our world. Participants will identify unhealthy and healthy ways to use anger using assessments and role-plays, as well as consider what life would be like if we learned to "take off the cloak of anger." Presenter: Thomas O'Reilly Gaining Resiliency, Optimism and Confidence It is not the presence or absence of tough times that is important, but how we handle the tough times. Participants will examine the human traits of resiliency, optimism and confidence. We will explore what promotes or erodes these traits in a client's life and gain new skills to develop resiliency, optimism and confidence when tough times come! Presenter: Thomas O'Reilly Increasing Optimism Is your client’s glass half empty or half full? Optimism has little to do with circumstances and luck and more to do with choices, problem solving, and explanatory style (the way a person explains his/her story). Long-term pessimism can lead to depression and learned helplessness. Learn practical techniques and exercises to help clients turn negative thinking into optimistic opportunities. Presenter: Susan Fee Supervision in the Helping Professions Clinical supervision includes assessment of a supervisee’s skills in the delivery of services and updates to relevant ethical practices. In this workshop we will consider assessment and evaluation, professional development, management and professional responsibilities. Common challenges for the supervisor and the supervisee will be discussed to help strengthen the supervisory relationship. It is a privilege and a responsibility to be a supervisor and assist others become successful in their helping roles. Presenter: Judi Fischer Case Studies: What Can Go Wrong When a Person Fails to Plan This workshop provides information that can be used to assist families in the life planning process. Four areas where planning should take place will be discussed: financial, medical/mental, long-term care and end of life. Examples of problems that may arise from the failure to plan will be presented for discussion, along with possible solutions. Presenter: Gayle Reeves What's in Your Brain? It only weighs 3-4 pounds and yet mankind has not yet produced a computer to match its' speed, efficiency and complexity. What is going on up there? We will explore an overview of this complex organ, learn how thoughts and emotions are related, and consider how to get and keep the brain working at peak capacity. Presenter: Thomas O'Reilly The Art of Effective Questioning Questions are powerful communication tools. They are found in strategic plans, building relationships, and meaningful exchanges of ideas and information. Thoughtful and skillful questions can aid in connecting concepts, motivating others to action, increasing awareness and encouraging creative thought. Questions are the means to learn new information and understand what others are thinking and perceiving. Effective questioning can help us assess issues on a deeper level and find answers to difficult circumstances. In this workshop you will learn how to ‘pose’ skillful questions to enhance communication with your clients. Presenter: Kerry Tobin
What do I have to change that is not healthy living? Perhaps you may suffer with at least one chronic disease, and wonder if it’s too late. The good news is - it’s never too late and there are good reasons to make changes to your lifestyle. In this workshop, participants will focus on healthy living to prevent, treat chronic diseases, or to minimize their risk of developing them. We will focus on models for treating chronic illnesses, and examine the practice of lifestyle medicine in dealing with chronic diseases. Presenter: Thomas O'Reilly Emotional health – how do we define it? If we do not see emotional health as an integrated process, we will miss an opportunity to enhance our helping skills and benefit our clients. In this workshop we will explore emotional health from a biological and environmental system. Our perspectives will be changed as we begin to view disorders which are influenced not only by environment and not only by genetics - but with an integrated approach. Presenter: Billie GilliamEstablishing and Maintaining Professional Boundaries Professional boundaries act in the best interest of the client/patient by helping to define our relationships and expectations of service. However, as professional demands increase, our roles can become unclear. If the lines begin to blur between healthy and unhealthy boundaries, everyone suffers. In this interactive workshop, participants will explore their professional roles, learn how to maintain healthy boundaries, and discuss ways to communicate expectations to others. Presenter: Susan Fee Assertiveness: How to Say What You Need to Say It’s often not what you say but how you say it that counts. When you’re assertive, you are more skillfully communicating your needs to others and increasing the likelihood of getting them met. Learn to create the kind of work environment that benefits the clients you serve. Inventory your current assertiveness status, learn the dos and don’ts of effective messages, and identify the actual tone and language of assertive communication. Presenter: Andrea Peck
The Third Wheel: Understanding Nonverbal Language Presenter: Billie Gilliam Do you ever wonder why communication is ineffective? What are the communication detours that make it impossible for mutual understanding to exist between clients and professionals? When negative patterns surface, helping is impaired. In this workshop we will explore how hidden agendas in communication block our ability for true clinical intimacy. Helpers will learn how to recognize when invisible patterns dominate, so we can and work towards holistic health and wellbeing! Presenter: Billie Gilliam Knowing and understanding your Myers Briggs type is helpful in the workplace whether your goal is to successfully manage or motivate others, or to learn how to capitalize on your own strengths and talents. Learn what Myers Briggs does, recognize and experience why it is such a highly regarded assessment tool, and recognize why helping others discover their strengths and preferences can create a more dynamic, satisfying, and productive work environment. Presenter: Andrea Peck The personal environment clients create often is a physical manifestation of how they are feeling on the inside. Clutter has emotional roots. What’s the source of their accumulation: Guilt? Fear? Sadness? Anger? Any of these underlying emotions can result in avoidance, indecision, and lack of motivation. Clearing away material items that represent uncomfortable feelings can help clients to address and release them. Presenter: Susan Fee
Presenter: Ann Lee Email flaming, indiscriminate and/or ill-advised use of email, and inadvertent widespread sharing of messages can be a source of stress and conflict in any professional setting. Lack of email etiquette and breaches in confidentiality and privacy are especially upsetting in an environment focused on client wellbeing. This workshop clarifies ethical issues and embraces netiquette as a guideline for supporting service provision. Presenter: Ann LeeHelping Families Facilitate Discussion One of the difficulties families face as a loved one's health deteriorates is making the right decision. This workshop will provide information that can be used to assist families when beginning these uncomfortable discussions. Topics will include moving out of the family home, dementia diagnosis, nursing home placement and end of life decisions. Ideas will be offered to help facilitate positive and productive discussions as you work with families. Presenter: Gayle Reeves Grief and Depression: Understanding the Difference There is a normal process in the grief journey. There is also a time when grief becomes complicated and the healing process impaired. The normal ups and downs become deeper, more severe and frequent. What is the difference between normal grief reactions and depression? In this workshop we will look at the similarities and differences between the normal grief process and clinical symptoms for depression. We will also consider characteristics for complicated grief, risk factors for depression and interventions that enhance treatment goals to more effectively help others. Presenter: Judi Fischer Learning the Art of Self Expression Assertive expression promotes equality in human relationships and helps us to respond in a way that reduces anxiety and increases comfortable expression of thoughts and feelings. In this workshop we explore the meaning of assertiveness, the barriers to self-expression, the difference between assertiveness and aggressiveness and how to exercise personal preferences without denying the preferences of others. Presenter: Judi Fischer You Have a Choice: When Anger Interrupts Your Life Many of the clients, patients and residents we see experience anger as a response to their life circumstances. Anger is a normal response to the changes, disappointments and mistreatments that intersect our lives, but poorly managed anger contributes to future problems. Anger is a powerful emotion that fuels us with an external response toward growth and change, or an internal response which may lead to depression and bitterness. In this interactive workshop we consider different levels of anger, signs of hidden anger, examples of distortions that complicate a healthy response to anger and steps to help manage anger more effectively. Presenter: Judi Fischer Forgiveness: The Trump Card to Freedom It is a reality that all relationships will eventually include being hurt, or offended. The question is not whether that will happen, but how we handle it. Unresolved hurts can fester and lead to resentments. We will explore what genuine forgiveness is and is not, how unforgiveness impacts us, what the benefits of forgiveness are and steps for extending forgiveness to others. Presenter: Thomas O'Reilly Stress Management: Science and Resiliency Stress and stress tolerance may be different for each person, but it is an experience that is universal. Stress can impact our health, relationships, emotional well being and general satisfaction with life. In this workshop we will explore neuroscience and literature related to stress, common symptoms and influential factors. Resiliency, emotional intelligence and stress management skills will be explained to help reduce the impact of stress. Applying first aid for stress reduction will take the basic and known facts and integrate them into practical and permanent life changes. Presenter: Judi FischerBrain Power: Research from the Inside to Make You Successful on the Outside Your brain is wired for success if you know how to use it! Find out what the latest brain research reveals about gender differences, multi-tasking, and capturing attention. Can't remember the last time you learned something new? You will once you know how to improve your memory and other brainy secrets. Bonus benefit: After leaving this workshop, you will remember where you parked your car! Presenter: Susan Fee Advocacy or Paternalism: Quandary at the Crossroads Who decides? The thin line between advocacy and paternalism demands that persons providing care look out for the rights of patients. Attention to autonomy and beneficence provide an avenue for resolving four cases that are the focus of this program. Attendees can expect to participate in discussions on skills needed for working through challenges. Presenter: Ann LeeNavigating the Maze of Addiction An alarming precentage of our world has some form of addiction whether it be to a compulsive habit, or to a substance. A fast growing addiction is currently prescription meds. Participants will learn about the addictive process, why it is often considered a disease, stages of addiction and recovery and relapse factors. Presenter: Thomas O'Reilly Getting Up and Out: Practical Help for Depression Did you know that 25% of the population will experience clinically significant depression and 75% of those who have one episode will experience another? Did you know that the first episode is often triggered by stress? In this workshop we look at the symptoms for clinical depression, thinking patterns that lead to and maintain depression, insights for maintaining good mental health and practical help for those who struggle with depression. Presenter: Judi Fischer Building Resiliency: Helping Others Respond to Adversity Resiliency is the ability to bounce back from adversity. Responding poorly to change can negatively impact stress levels, depressive symptoms, and emotional and physical well-being. Learn how resiliency can be improved by applying specific coping strategies such as: challenging distorted thinking, gaining perspective, developing emotional strength, managing stress, and creating an action plan. Presenter: Susan Fee The Healing Power of Journaling Journaling is a special type of writing that allows patients and clients relieve stress, feel empowered and deal with uncomfortable feelings. You don't even have to like writing to benefit - grammar and spelling don't count! In this interactive workshop, participants will learn several journaling techniques that benefit all ages and situations. Presenter: Susan Fee Care, Comfort and Community: The Importance of Being Present Strengthening the human element in clinical relationships is strongly correlated with patient perceptions of care. Empathy involves recognizing the suffering of others, and being present in this suffering. This workshop contrasts the idea of detached concern with ekstasis: a reaching out to be present to the needs of others, trusting that that this presence directly influences a person’s sense of well-being. Presenter: Ann LeeThe Use of Medicare and Medicaid in Long-Term Care This workshop describes what constitutes long-term care and the sources of payment for the care. Participants will be provided an overview of the basic eligibility requirements for the Medicare and Medicaid programs, as they relate to long-term care. An update on how the State of Ohio is implementing the changes to the Medicaid rules will also be provided. This information will help discharge planners and others work effectively with families facing long-term care issues for a loved one. Presenter: Gayle Reeves Conversations with Difficult People As much as we would like to avoid them, difficult people find a way into our lives! Whether they are patients, clients, family members or co-workers, it's important to know how to approach conversations. Find out when to speak up and when to stay silent, how to diffuse anger and a simple format for presenting your ideas. Presenter: Susan Fee Behavior Modification for Challenging Consumers Handling the demands of a challenging resident or patient can be draining. Sometimes it is also unclear how to effectively manage these demands. Participants will review what Behavior Modification is and is not. We will define the dynamics of the most challenging clients, and how to employ an ABC assessment skill. We will consider some reinforcement categories for Behavior Modification and learn how to effectively utilize these through treatment and care planning. Presenter: Thomas O'Reilly Conquering Internal Conflicts In this workshop we will discuss various types of internal conflicts that go on in our heads. The main types of conflict will be presented, common ways we get "paralyzed" by them and effective skills to overcome conflicts and take action. Presenter: Thomas O'Reilly Who Needs Sensitivity Training Anyway? Given our busy schedules, why should we stop and consider what other people think or feel about our actions or words? Participants will consider the value of sensitivity training and define what healthy sensitivity is and is not. We will explore sensitivity principles, practical applications and experience an interactive exercise to increase sensitivity awareness. Presenter: Thomas O'Reilly Taming Toxic Relationships Clients often find themselves in a series of toxic relationships that deepen their emotional turmoil. Unhealthy relationships can take place between parents and children, spouses, siblings, extended family and at work. They often include fear, intimidation, obligation, manipulation, guilt, or emotional dependence. Learn how to help clients recognize and break toxic relationship patterns, establish healthy boundaries, and heal from past wounds. Presenter: Susan Fee
Patients and their families sometimes misunderstand the limits of medicine and approach treatment options with unrealistic expectations. This workshop helps healthcare professionals engage in reflective dialogue about patient/family expectations. Participants will explore ways to enhance the professional’s capacity to build comfort in times of struggle. Presenter: Ann Lee
Spinning Our Stories On Disease How do we help clients spin a powerful, problem solving, optimistic story? Narrative therapy emphasizes the role of language and the discernment of meaning when confronting the challenges of life. We will define narrative therapy and then describe its theoretical assumptions. Important aspects of narrative therapy are examined, including the unique role of questioning in the narrative process; understanding and helping patients change their problem-focused stories; discernment of meaning systems in addressing the patient problem; and the use of archetype and models in recognizing and reinforcing patient change. Presenter: Kerry Tobin Happiness Then and Now: A Historical Perspective We all want happiness, but how do we reach our goal? What is the true nature of happiness? In this workshop we will explore the origins of happiness, its history and its evolution. We will examine some theories of happiness and how they have influenced and defined the present day science of happiness and positive psychology. New discoveries in the science of happiness can have profound significance to our mental wellbeing. What counts as genuine happiness will surprise and delight you and the road to our goal is easier than one might imagine. Happiness can be learned, practiced and understood. Presenter: Kerry Tobin Depression and the Elderly: Its Causes, Characteristics and Cures How many people do you know who are 60 or older? Did you know that depression in the elderly is a silent epidemic in our society? It often goes undiagnosed because of the stigma, keeping people silent about their thoughts and feelings. Those who are in their “Golden Years” have a unique struggle with this debilitating disorder. In this workshop participants will look at definitions and types of depression, major causes of depression, and the symptoms of each. We will discuss unique characteristics of depression among the elderly, and learn about suicidality. Treatment and cures for depression among the elderly will be presented, along with group exercises and role-playing. Presenter: Thomas O'Reilly Helping Families Cope with Mental Illness When someone you love is diagnosed with a mental illness, it can produce a multitude of reactions from sadness, confusion, fear, and guilt. While the diagnosed clients receive professional help, their families often struggle to manage the impact on their own lives with little support. It’s critical that family members receive education and guidance in negotiating boundaries, communication, and crisis situations in addition to self-care. In this workshop we will offer insights so you can effectively work with individuals and families to help them manage the impact of mental illness. Presenter: Susan Fee Write Your Own Lifestyle Medicine Prescription What does “healthy living” really mean? Have you ever asked yourself, “What do I have to change that is not healthy living?” Or have you ever asked “Why?” 50% of Americans suffer with at least one chronic disease, and wonder if it’s too late? The good news is, it’s never too late! There are good reasons to make changes to your lifestyle and this workshop will show you how! Learn how to focus on healthy living to prevent, or treat, chronic diseases. We will discuss and define chronic disease and identify the most common diseases in America. Models for treating chronic illnesses will be explained, including the practice of lifestyle medicine to help manage chronic diseases. Presenter: Thomas O'Reilly In this fast paced world it's hard to keep all the balls in the air, which is why we need to be intentional about assessing and maximizing the quality of our lives! There's an old phrase that says, "If your output exceeds your intake, your upkeep will be your downfall!" Participants will define wellness, examine the elements of healthy living and explore major hindrances. Discover how to help clients assess where they are and make one meaningful change to enhance their lives! Presenter: Thomas O'Reilly Tapping into Personal Power with Assertiveness Assertiveness training teaches you to express your feelings thoughts and wishes, and to stand up for your rights without violating the rights of others. It is a skill, not a personality trait. In this workshop we will explore healthy assertive skills, response to criticism and increased listening skills using assertive strategies. Presenter: Billie Gilliam
How far can we trust others? Genetics and childhood learning predispose us to trust – and trust is the lubricant that helps us collaborate and work well with others. This workshop discusses how trust informs right relationships, and offers insights for signaling honesty, allaying concerns, and in those instances where an abuse of trust is experienced, establishing boundaries. Presenter: Ann Lee Not Becoming a Victim: Identifying and Avoiding Scams Are the offers we hear about legitimate, or merely a scam? Difficult economic times increase and intensify scams and the chance that your client will become an unsuspecting victim. The cost of such scams can be emotionally and financially devastating. Learn how to spot a scam, where to report it and most importantly, how to avoid becoming one of the victims. Presenter: Tom Craft Do Not RESUSCITATE: What You Should Know One of the most frightening questions that one can be asked is whether a person wants to have a Do Not Resuscitate (DNR) order issued. The purpose of this workshop is to provide an understanding of what DNR orders can and cannot do. The two options within the DNR Comfort Care Protocol will be described and differentiated. Of great importance will be a discussion of why someone would want to have a DNR order in place, including the guidelines governing the issuance of a DNR order. We will also discuss how a DNR order is used with the other Advance Directive documents. Presenter: Gayle Reeves
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