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Professional and Community Workshops Meet Our Presenters Schedule Corporate Training Staff Trainings Church Community Workshops What Others are Saying Home |
The following topics are designed to be educational and interactive. Our commitment at Lakeshore Educational & Counseling Services is to offer support for your educational, marketing and professional objectives. The needs of the audience will be considered when preparing each topic. We encourage you to customize the content, so your corporate objectives are met with complete satisfaction. The following are suggestions to help you select a topic that meets your specific needs:
For a list of presenters, click here. The Seat of Change: Making the Emotional Connection Sometimes the longest journey we'll ever make is the one from our head to our heart. Fully experiencing life means fully experiencing our emotions, yet many of us invest energy in avoiding the heart of the matter resulting in unfulfilled lives, relationships and careers. The path to change requires plugging into the very source that drives motivation. Feeling is believing! Presenter: Susan Fee Conflict Resolution: The Cliff Notes Conflict is a natural part of life, yet how we handle conflict is more important than what the conflict is about. Participants will “dissect the anatomy of a conflict” and understand how conflicts impact lives. We will identify unhealthy ways to resolve conflicts and define healthy ways to resolve those same conflicts, including effective listening skills. Presenter: Thomas O'Reilly The Power of This Moment . . . No, THIS Moment! There's no time like the present. What's the significance of this you might ask? Participants will explore the concept of the brain's Reticular Activating System (RAS) and how it affects perceptions. We will consider history, concepts and practical applications to help facilitate in the moment living! Presenter: Thomas O'Reilly Positive First Impressions: How to Establish Confidence, Competence, and Trust It takes thirty seconds to make a first impression. Whatever happens during that time sets the stage for future relationships with customers, clients, patients, and fellow employees. Negative perceptions can damage trust, disrupt teamwork, and affect the bottom line. Impressions are created not only through face-to-face communication, but also listening skills, body language, phone etiquette, e-mail, and vocabulary. We are constantly sending both intended and unintended messages about ourselves. What do your communication skills say about you? Presenter: Susan Fee Relationship Strategies: Respecting Preferences and Differences The Platinum Rule of relationships suggests that we treat people the way they desire to be treated, by respecting individual preferences and differences. We will explore this premise by identifying four common behavioral styles and how these styles impact our relationships and expectations of others. Weaknesses and strengths for each style will be identified to increase awareness and skill development in our relationships. Dimensions of a person's behavior will be explained and responses to stress characteristic of each behavioral style presented. Increased awareness, and learning to adapt our behavioral style to the style of others, creates a better working relationship with our clients and colleagues. Presenter: Judi Fischer Grief in the Workplace: Understanding How to Help Everyone knows a co-worker, friend or family member who has grieved the loss of a loved one. It may be difficult to know what to do or say, but others will look to us to provide understanding, answers, support and comfort. In this workshop we will explore the normal grief process as natural, normal and necessary, the tasks of mourning, examples of how grieving influences work productivity and the importance of positive and healing communication. Tools are provided to better equip you to assist others through their personal grief process. Presenter: Judi Fischer Emotional Intelligence in the Workplace You have probably heard of IQ, but what about EQ? It stands for "emotional quotient." While IQ measures your intelligence, EQ is a measurement of self-awareness, how well you manage your emotions, develop relationships, employ empathy, and self-motivation. Underdeveloped emotional intelligence can result in feeling distant or out of synch with others. It affects workplace relationships, team interactions, and our ability to handle challenging situations and difficult people. Current research supports that emotional intelligence is something that can be improved. Learn how to raise your EQ with practical skills you can apply immediately. Presenter: Susan Fee Emotional Intelligence in the Workplace: Customized In-Service Staff Training When workplace teams struggle to connect, it's a waste of valuable time and resources. Communication breakdowns cannot be addressed however without understanding underlying causes. Typically, teams are comprised of very smart people - but they are underutilizing a different kind of "smart" called Emotional Intelligence (EI) which emphasizes self-awareness, managing emotions, developing relationships, employing empathy, and self-motivation. Underdeveloped emotional intelligence can result in feeling distant or out of synch with others. In this customized workshop, team members will each have the opportunity to learn more about their personal emotional intelligence and how to use it to better work with their team. A pre-workshop assessment will be conducted using the BarOn Emotional Quotient Inventory (on-line or paper and pencil). Individuals will receive a customized report, plus a team analysis. Workshop training will be designed to address team challenges and capitalize on strengths. Presenter: Susan Fee The Art of Managing Others Effectively supervising and managing others is an art. It requires balancing the needs of your staff, motivating others to reach departmental and corporate goals and communicating an overall vision. In this workshop participants will identify the qualities of an effective supervisor, barriers to positive communication, motivation techniques that empower the staff and self care strategies to avoid burnout. Skills will be explained to help motivate others to learn the art of managing others. Presenter: Susan Fee Team Building - Preventing and Resolving Conflict Are you on the side lines, or in the game? Is your team working together, or on opposing sides? Are team goals clearly defined and collaboration experienced? In this workshop we will consider communication and personality styles that contribute to building, or tearing down the team. Guidelines will be given to help prevent conflict as well as tips to resolve conflict, should disagreements arise. Qualities of a team player will be addressed, so everyone can become the kind of person every team wants! Presenter: Judi Fischer Stop Complaining and Start Solving Is your staff more interested in focusing on problems instead of solutions? Encouraging employees to be solution focused means helping them focus on what’s going right, determining what has been helpful in the past, and challenging them about what they can do today to create change. Find out how to help people acknowledge and break negative patterns, ask empowering questions, and replace excuses with positive action. Presenter: Susan Fee Essential EQ For the longest time, intelligence was regarded as the best determinant of success in life. Now, studies reveal our emotional awareness (EQ) might be a suitable rival to IQ. Participants will learn what Emotional Quotient theory is, and will discuss the differences between EQ and IQ. We will explore the benefits of recognizing and understanding emotions. Participants will also assess their relationship to their own emotions and learn five skills to help clients improve their EQ. Presenter: Thomas O'Reilly Controlling Stress Before it Controls You Stress is unavoidable, but it does not have to control you. We will learn about the accumulative effect stress has on us emotionally and physically. We will consider how to better manage stress, apply solution focused techniques to reduce stress and learn how to apply a systematic approach to problem solving. Practical help will be given to better manage the stress in your life personally and professionally, so you can live happier and healthier. Presenter: Judi Fischer Coaching Skills for Managers The best way to increase your staff’s productivity and motivation is to stop managing and start coaching. In this workshop, you’ll learn how coaching differs from traditional management styles and tips to coach even the most resistant employees to success. Participants will learn and practice coaching techniques as well as receive coaching and feedback from peers. Presenter: Susan Fee Successful Presentation Skills Whether your audience is two people or two hundred, making a presentation can be nerve-racking. Many people avoid public speaking at all costs – and there is a cost. In a competitive marketplace, your presentation skills can be the determining factor in whether or not you receive a promotion, recognition, or a new opportunity. In this hands-on workshop, participants will learn what makes a great presentation through demonstration, practice, and feedback. Customization, which includes individual coaching, available for class sizes of 15 or fewer. Presenter: Susan Fee All Stressed Up and No Where to Go Stress impacts us physically and emotionally. Although it’s unavoidable, it does not have to control us. Learn practical skills for stress management that you can apply both personally and professionally. Discover how to interrupt the stress cycle, understand the effects of chronic stress on brain functioning, determine healthy boundaries, and apply coping strategies. Presenter: Susan Fee You are Not the Boss of Me! Managing Difficult People Do you spend 80% of your time managing one or two difficult employees? If so, you’re probably feeling frustrated and resentful (and so is everybody else!). Learn why certain employees are defiant, why it’s easy to get sucked into their negativity, and how you can partner with them for a more positive outcome. Presenter: Susan Fee Don't Cross that Line! Establishing Professional Boundaries The line between personal and professional relationships can be easily blurred, especially when everyone has different definitions of appropriate behavior. Becoming too close, or too distant negatively impacts staff and consumers alike. Learn how to set healthy boundaries, danger signs of unhealthy boundaries, and how to effectively communicate your standards. Presenter: Susan Fee Getting More From Your Day Do you know anyone who has more to do than there is time? Clients, co-workers, family members, friends, perhaps yourself? Busyness does not guarantee desired results. It is what we do with our time, not always how much we have, that makes the difference. In this workshop you will learn about successful goal setting, better planning, areas that diminish personal effectiveness, your personal work style and effective time management to get more from your day. Presenter: Judi Fischer Maximizing Your Interpersonal Skills No matter what business, product, or service you provide, the bottom line will be determined by people skills. Every interaction makes an impression that either strengthens or weakens relationships. In this workshop, participants will become aware of how impressions are created, communication styles and preferences, and techniques to present a professional image. Presenter: Susan Fee Learning the Art of Self Expression Assertive expression promotes equality in human relationships and helps us to respond in a way that reduces anxiety, increasing comfortable expression of thoughts and feelings. In this workshop we explore the meaning of assertiveness, the barriers to self-expression, the difference between assertiveness and aggressiveness and how to exercise personal preferences without denying the preferences of others. Presenter: Judi Fischer Survive and Thrive During Difficult Times Resiliency is the ability to respond and adapt to adversity. It’s not something magical that only certain people possess, but a set of skills that can be learned. Highly resilient people do not necessarily experience less adversity, yet they are better equipped to navigate it. Characteristics of resiliency include flexible thinking, problem solving skills, stress management, healthy coping, and strong social connections. This program will explore examples ranging from personal challenges to national disasters and define and offer ways to turn tragedy into triumph. Presenter: Susan Fee You Have a Choice: When Anger Interrupts Your Life Anger is a normal response to the changes, disappointments and mistreatments that intersect our lives, but poorly managed anger contributes to future problems. Anger is a powerful emotion that fuels us with an external response toward growth and change, or an internal response which may lead to depression and bitterness. In this interactive workshop we consider different levels of anger, signs of hidden anger, examples of distortions that complicate a healthy response to anger and steps to help manage anger more effectively. Presenter: Judi Fischer Building Resiliency: Helping Others Respond to Adversity Resiliency is the ability to bounce back from adversity. Responding poorly to change can negatively impact stress levels, depressive symptoms, and emotional and physical well-being. Learn how resiliency can be improved by applying specific coping strategies such as: challenging distorted thinking, gaining perspective, developing emotional strength, managing stress, and creating an action plan. Presenter: Susan Fee Bring Your Best to the Team Group dynamics can be complex and it is often hard to know how to best fit in. Participants will identify various ways to discover what currency they possess. We will consider how to maximize vision of themselves as a gift to others. We will explore the value of team, and how to bring their best to the team! Presenter: Thomas O'Reilly Overcoming Negativity in the Workplace Negativity can seep into the workplace over time, or overnight. Economic changes, increased workloads or difficult clients are a few examples of how negativity begins. Working in a negative environment not only drains individuals emotionally and physically, it impacts motivation, productivity and creativity. In this workshop you will learn how to challenge negative thoughts, respond to demanding co-workers, manage stress, and benefit clients by regaining a positive perspective. Presenter: Susan Fee The Five P's to Success How do you define success? What are the building blocks needed to help you reach your goals? The five P's - Possibilities, Passion, Plan, Priorities and Productivity will help you create a picture of success where you are living your goals and dreams. Visualize the possibilities, know your passions, clarify your plan, live your priorities and experience productivity - beginning today! Presenter: Judi Fischer
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